CAA50024: Error response came from MDM terms of use page

Hello Readers! Have you ever encountered the error CAA50024 when trying to enroll a Windows 10 device? On this post we will review the posible causes and resolutions, hopefully this will help you to resolve the issue if you are facing it as well.

Error

CAA50024, Error response came from MDM terms of use page.

Cause

  • You use both Mobile Device Management (MDM) for Office 365 and Intune on the tenant, and the user who tries to enroll the device doesn’t have a valid Intune license or an Office 365 license.
  • The MDM terms and conditions in Azure AD is blank or doesn’t contain the correct URL.
  • You haven’t scope users on automatic enrollment

Resolution

To fix this issue, use one of the following methods:

Assign a valid license to the user

Important! Every user enabled for automatic MDM enrollment with Azure AD Join must be assigned a valid Azure Active Directory Premium license.

Correct the MDM terms of use URL

  1. Sign in to the Azure portal, and then select Azure Active Directory.
  2. Select Mobility (MDM and MAM), and then click Microsoft Intune.
  3. Select Restore default MDM URLs, verify that the MDM terms of use URL is set to: https://portal.manage.microsoft.com/TermsofUse.aspx.
  4. Choose Save.

Scope users for automatic enrollment

  1. Sign in to the Azure portal, and then select Azure Active Directory.
  2. Select Mobility (MDM and MAM), and then click Microsoft Intune.
  3. Make sure you have selected a scope; All will target all users or Some will allow you to select an specific Azure AD group.

Tip

If you haven’t resolve the issue and if you are a GCC High customer, point the URLS mentioned above to .us not .com and that’s it. That is the tip ♥

If you like the post please like it and don’t forget to post your comments or questions. 🙂

References

Microsoft docs: Azure AD Integration with MDM
Microsoft docs: Trobleshoot Windows enrollment problems
Learn Teach Future Blog

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